PRIVACY POLICY

Your data,
handled with care.

Welcome to PlayGang. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you download, access or use our application, services and website.

By using our application you confirm that you have read, understood and accepted the terms of this policy.

Last updated:

01Information we collect

To let you use features such as creating a Party, playing games, chat and rewards, we need to collect the following information.

Information you give us

  • Account information: such as username, password, email (including the OTP code sent to verify it), or details from a connected social account (Facebook, Google, Apple ID, Instagram). If you continue as a Guest, we create a temporary account ID for you without needing an email.
  • Profile information: the photo you upload as your avatar, your 3D model data, or the profile frame you choose.
  • Voice and AI chatbot: if you use the AI chatbot by voice or text, the app uses your microphone only while you use this feature, and sends what you say or type to the AI provider you choose (such as Google Gemini, OpenAI, xAI) to generate a reply. This data is covered by that provider’s own terms and privacy policy.
  • Device permissions: the app may ask for camera, photo library, microphone and notification permissions, only when you use a related feature such as taking or choosing a profile photo, saving an image, or using voice. You can turn these off at any time in your device settings.
  • Communications: chat logs inside a Party or Community, used for safety review and to prevent inappropriate behavior.

Information collected automatically

  • Usage and gameplay: game play history, completed Missions, Rewards received, and item purchase history in the Store.
  • Mobile device information: IP address, device model, operating system (iOS/Android) and unique device identifiers.
  • Analytics: app usage statistics used to develop and improve the platform.

02How we use your information

We use the information we collect for the following purposes.

  • Provide and maintain the app: create and manage your account, and let you create a Party and play with friends.
  • Rewards and Store: process Mission progress, grant rewards, and manage your 3D models and items.
  • Improve your experience: analyze gameplay to offer new features and tailor the app to your needs.
  • Community safety: detect and prevent cheating, spam and rule-breaking so everyone can play and chat safely.
  • Communication: send Push Notifications about new parties, friend invites, new missions or system updates (you can turn these off in your device settings).

03Disclosure and sharing

We do not sell your personal data to third parties. We may, however, share it where necessary, as follows.

  • Service providers: such as cloud hosting and crash reporting providers, who must strictly follow security policies.
  • Google Firebase: used for sign-in (Authentication), push notifications (Cloud Messaging) and crash reporting (Crashlytics), and may receive user IDs, device identifiers and crash data.
  • Apple, Google and Facebook: when you sign in or connect through these providers (including Instagram), we receive basic account details that you allow.
  • Google reCAPTCHA: used to prevent bots and abusive sign-ups, and may collect device and usage data under Google’s policy.
  • App Store and Google Play: payments for in-app items are processed through Apple’s or Google’s app store. We do not receive or store your card details.
  • AI providers: when you use the AI chatbot, the voice or text you send goes to the AI provider you choose (such as Google Gemini, OpenAI, xAI).
  • Legal compliance: we may disclose your data if requested by legal authorities, or to protect the rights, property and safety of the app and other users.
  • Other Community members: your public information, such as username, profile picture (uploaded or 3D model) and online status, is visible to friends and other users in your Community and Party.

04Data security

Your data’s security is our top priority. We use standard technical and organizational measures (such as encryption) to prevent unauthorized access, disclosure, alteration or destruction. However, no transmission over the internet is 100% secure, so we cannot guarantee absolute security.

05Your rights

You have the following rights over your personal data.

  • Access and edit: you can edit your profile, avatar and username at any time from the in-app settings.
  • Delete your account: you can delete your account and personal data yourself with the “Delete Account” function in the app’s Settings, or ask support to do it. Deletion is permanent. What is deleted and what is kept (an anonymized account record, and group chat messages shown as a deleted user) is listed on the Delete Account page.
  • Chats and images: images you upload can be deleted or replaced by you, and chat data is handled under our server data-retention policy.

See how to delete your account and what is deleted

06Children’s privacy

Our application is not intended to collect personal data from children under 13. If we learn that a child under that age has provided data without parental consent, we will delete it from our servers as soon as possible.

07Changes to this policy

We may update this policy from time to time to reflect changes to app features or applicable law. For significant changes we will notify you through an in-app notice or another appropriate channel.

08Contact us

If you have questions, suggestions or concerns about this policy, or want to exercise your data rights, please contact us below.

Privacy Policy | PlayGang